Delivery Policy

On completion of your order, including payment by yourself, via our website or telephone we will process your order for delivery.  Orders are normally shipped the next day from receipt of the order if orders are received and payment completed by 17:30. We aim to deliver all goods within 7 working days, but in most instances the orders will be sent the next working day. All items are delivered using 1st Class Royal Mail Recorded delivery.  Items sent first class recorded will normally be delivered to your address the next working day from the date of postage. You will receive an email from Innercore Clinics Ltd to confirm when your item has been posted. All items will be sent to the card holders address that is used for payment, for the 1st order place with Innercore Clinics Ltd. Subsequent orders can be sent to an alternative delivery address, this is for security of the card holders details. All postage for goods and services purchased via our website is free.  Items will require a signature by the delivery company at the delivery address, items not signed for will be returned to Innercore Clinics Ltd.  If you are not available at your address your item will be stored at your local Royal Mail office and a card place through your door.  You will need some ID and can collect the item from your local Royal Mail office.  Items not collected within 5 days will be returned to Innercore Clinics Ltd.

Cancellation and Refund Policy

You can cancel your order at any point prior to the goods been sent out for delivery and a full refund will be made to you.  An email is sent out at the point the order is allocated for dispatch and at this point you can still cancel your order but the goods must be returned before the payment can be refunded.  You have 7 days from the receipt of your order to return the goods to Innercore Clinics Ltd for a refund to be issued.  Certain products can not be returned for hygiene reasons unless faulty or damaged in the post.  As a number of products are cosmetics or skin products only products that still have their security seal on the product intact can be returned unless faulty.  Innercore Clinics Ltd will refund payment within 3 working days of items returned and inspected.

Please contact customer service before returning any unwanted or faulty items.  In the scenario that this is not actioned, we shall not be able to process your return.
Faulty Item/s Any products that you have received with a defect or are received in error by Innercore Clinics Ltd, we will be happy to fully reimburse your costs for returning it to us.

Appointments and Pre Paid Treatments

Please complete the following form for any products that need to be returned and include this with your returned items.  Failure to provide this information will result in not been able to identify the product returned with your order.

This policy was last updated 20/02/2010